Privacy Policy

This Privacy Policy ("Policy") describes how 777tez ("the Platform", "we", "us", "our") collects, processes, stores, shares and protects personal information about users ("you", "your") of the 777tez website, mobile application and all associated services (collectively, "the Services").

777tez is an English-language online betting information and gaming platform serving users across Pakistan and other regions. We are committed to handling your personal data responsibly, transparently and in accordance with applicable data protection principles. We do not sell your personal data and we collect only what is necessary for the legitimate operation of our platform.

By accessing or using the 777tez platform — including browsing the site, creating an account, placing bets or contacting our support team — you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the platform immediately.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

777tez collects personal data that is necessary and proportionate to the services we provide. The categories of data we may collect are set out in the table below:

We collect personal data through a number of channels depending on how you interact with our platform:

• When you register an account on the 777tez platform, providing your name, date of birth, contact details and address.
• When you complete KYC verification by submitting government-issued identification documents such as your Pakistani CNIC or passport.
• When you make a deposit or request a withdrawal, providing payment method details.
• When you contact our support team by email or live chat, submitting your query and any supporting information.
• When you respond to surveys, promotions or prize draws and voluntarily provide additional information.

• Through cookies, web beacons and similar tracking technologies that record technical and usage data when you browse or use the platform.
• Through server logs that record IP addresses, device identifiers and access timestamps automatically generated by your device's connection to our servers.
• Through session tracking tools used to analyse navigation patterns, feature usage and user flows within the platform.

• From identity verification service providers that assist with KYC processing and document authentication.
• From payment processors and financial institutions that confirm transaction status and flag suspicious activity.
• From fraud-prevention and anti-money-laundering screening services that cross-reference user data against watchlists and sanctions databases.
• From analytics providers that aggregate anonymised behavioural data to help us improve the platform experience.

777tez processes personal data only where a valid legal basis exists. The primary legal bases we rely on are as follows:

• Contractual Necessity: Processing is required to fulfil our obligations under the Terms & Conditions you accepted when creating an account — including operating your account, processing bets, handling deposits and withdrawals, and providing customer support.
• Legal Obligation: Processing is required for compliance with applicable legal obligations, including anti-money-laundering regulations, counter-terrorism-financing requirements and age verification obligations.
• Legitimate Interests: Processing is necessary for the legitimate interests of 777tez or a third party, where those interests are not overridden by your rights and freedoms — including fraud prevention, platform security, responsible gambling monitoring and internal analytics.
• Consent: For certain types of processing — such as sending promotional communications or placing non-essential cookies — we rely on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

Your personal data is used strictly for the following purposes:

• Account Management: Creating, maintaining, verifying and closing your 777tez account, including identity verification and ongoing KYC compliance.
• Service Delivery: Processing bets and game sessions, handling deposits and withdrawals, applying bonuses and resolving disputes.
• Security & Fraud Prevention: Detecting, investigating and preventing unauthorised access, fraudulent activity, multi-accounting, bonus abuse, money laundering and other forms of platform misuse.
• Responsible Gambling: Monitoring account activity to identify patterns consistent with problem gambling, applying user-requested limits, facilitating self-exclusion and providing access to responsible gambling tools and resources.
• Regulatory Compliance: Fulfilling our obligations under applicable licensing conditions, AML/CTF regulations and any applicable data protection legislation.
• Customer Support: Responding to your queries, complaints and requests via email and live chat, in English and Urdu where requested.
• Platform Improvement: Analysing aggregate usage data to improve platform functionality, user experience and the quality of information resources available on the platform.
• Marketing Communications: Where you have provided explicit consent, sending you promotional offers, betting tips, PSL and cricket market updates, bonus notifications and platform news. You may opt out at any time.

777tez does not sell, rent or trade your personal data to any third party for their own marketing purposes. We share data only in the following circumstances:

We engage trusted third-party service providers to assist with the operation of the platform. These providers process your data only in accordance with our documented instructions and are contractually bound to maintain appropriate security standards. Categories of service providers include:

• Identity verification and KYC technology providers.
• Payment processing and transaction monitoring companies.
• Cloud hosting and infrastructure service providers.
• Fraud detection and anti-money-laundering screening services.
• Customer relationship management and support chat platform providers.
• Analytics providers that process anonymised or pseudonymised usage data.

We may disclose your personal data to law enforcement agencies, regulatory bodies, courts or other public authorities where we are required to do so by applicable law, a valid court order, a regulatory directive or a licensing obligation. We will notify you of such disclosure where legally permitted to do so.

In the event of a merger, acquisition, restructuring or sale of all or part of the 777tez business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any resulting changes to this Privacy Policy in advance.

777tez uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform, maintain session security and understand how users interact with our services.

You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will affect the core functionality of the platform, including your ability to log in and place bets. For detailed guidance on managing cookies in popular browsers, refer to your browser's help documentation.

777tez retains personal data for the period necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law. The following general retention guidelines apply:

• Account Data: Retained for the duration of your active account and for a period of five (5) years following account closure, to meet AML, fraud investigation and regulatory record-keeping obligations.
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of account closure or the date of the last transaction, in accordance with standard AML retention requirements applicable in most licensing jurisdictions.
• Transaction Records: Deposit, withdrawal and betting transaction logs are retained for a minimum of five (5) years for financial compliance and dispute resolution purposes.
• Support Communications: Email and chat transcripts are retained for up to two (2) years from the date of the interaction, or longer where relevant to an ongoing complaint, legal proceeding or compliance review.
• Technical & Log Data: Server logs and technical data are typically retained for up to twelve (12) months, after which they are anonymised or deleted.
• Marketing Consent Records: Records of your marketing consent or opt-out are retained for as long as necessary to demonstrate compliance with applicable consent requirements.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, it is securely deleted or irreversibly anonymised so that it can no longer be attributed to you.

777tez implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the 777tez platform.
• Encryption at rest for sensitive data stored in our databases, including financial information and identity documents.
• Role-based access controls limiting access to personal data to authorised personnel who require it for their specific job functions.
• Regular security assessments, vulnerability scanning and penetration testing of platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems that store personal data.
• Employee training on data protection obligations, phishing awareness and secure data handling procedures.
• Incident response procedures enabling rapid identification, containment and notification in the event of a data breach.

While we take all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

777tez operates internationally, and your personal data may be processed in countries other than Pakistan. Some of the third-party service providers we work with — including cloud infrastructure providers, KYC platforms and analytics tools — may process data in jurisdictions outside of Pakistan.

Where personal data is transferred internationally, 777tez takes steps to ensure that appropriate safeguards are in place. These safeguards may include:

• Contractual clauses between 777tez and the receiving party that impose data protection obligations equivalent to those described in this Policy.
• Transfers to jurisdictions that have been recognised as providing an adequate level of data protection by relevant regulatory authorities.
• Binding corporate rules or other approved transfer mechanisms where applicable.

If you have questions about the specific safeguards governing international transfers of your personal data, please contact our support team using the details provided in Section 16.

Subject to applicable law and certain limitations, you have the following rights in relation to your personal data held by 777tez. To exercise any of these rights, please contact us using the details in Section 16. We will respond to your request within a reasonable timeframe and in any event within thirty (30) days.

Please note that certain rights are subject to limitations. For example, we may be unable to delete your data where we are required to retain it by law, or where it is necessary for the establishment, exercise or defence of legal claims. Where we are unable to fulfil a request in full, we will explain the reasons clearly.

777tez is strictly an adults-only platform. Access to real-money betting, casino games and all other wagering services is limited to users who are aged 18 or older — or the higher minimum age required by the operator's licensing jurisdiction. We do not knowingly collect, process or retain personal data from individuals under the age of 18.

As part of our KYC process, all users are required to verify their age by submitting a valid government-issued identity document before they may deposit funds or access real-money services. In Pakistan, this typically means providing a copy of your National Identity Card (CNIC), which is issued only to individuals aged 18 and above.

The 777tez platform may contain references to or informational mentions of third-party services, responsible gambling organisations, or payment methods for contextual purposes. Where such references include navigable links, please be aware that 777tez does not control the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any third-party platforms you visit. 777tez is not responsible for the data collection, processing or security practices of any external website, even where a link or reference to that site appears on our platform.

777tez reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. When we make material changes to this Policy, we will notify you by:

• Posting a prominent notice on the 777tez platform at least fourteen (14) days before the updated Policy takes effect.
• Sending an email notification to the address registered to your account, where the change is material and affects how your data is used.
• Updating the "Last Updated" date displayed at the top of this page and in the sidebar table of contents.

Your continued use of the 777tez platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use of the platform and may request closure of your account by contacting our support team.

We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your personal data. Previous versions of this Policy are available on request.

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data, please contact the 777tez support team using the details below. We aim to respond to all privacy-related enquiries within five (5) business days.

When contacting us about a data rights request, please include your registered email address and a brief description of your request so we can locate your account and respond efficiently. We may need to verify your identity before actioning certain requests.